Getting started – Create an Account

Anyone can view www.floodinfo.com for information regarding services offered by CoreLogic. But to order flood determinations, you must create an account on the website.

To create an account, go to www.floodinfo.com. On the right side of the home page, you will see Register link.

The Registration page will be displayed. Complete the information requested on the page.

Data fields with an asterisk (*) are required to complete the registration. Required fields include:

• Username – This should be a user name that is easily remembered. You may use your email address as your user name. If the Username you enter has already been taken, you will be returned a blank registration screen upon clicking “Send Registration”.  Please re-enter all fields and submit a different user name.  Once you have selected a user name that has not already been taken, you will be taken to the following screen, and will see your name under LOGIN.

• Email – Please enter a valid email address. This email address will be used for all correspondence, including the completed flood zone determination. An email address can only be tied to one floodinfo.com account. If the email address you enter is tied to another floodinfo.com account, you will be returned a blank registration screen upon clicking “Send Registration”.  Please check with other members of your office to make sure the email address you are entering hasn’t already been used to create an account on www.floodinfo.com. Alternatively, you may set up a new account using a different email address.

• Password – Must be at least 8 characters/numbers. Please do not include spaces.

• Type of Business – Choose from the available options in the drop-down box

• First Name
• Last Name
• Address 1
• City
• Zip/Postal Code
• Country
• State/Province/Region – State should be entered as standard two-digit abbreviation
• Phone

You must agree to the Terms of Service by selecting the ‘I Agree to the Terms of Service’ checkbox. You can view the Terms of Service by selecting the link next to the checkbox, seen in red below.

Once all required fields are completed, click the Send Registration button at the bottom of the page.

NOTE
You will receive an email from CoreLogic entitled “Account details for First Name Last Name at CoreLogic® Flood Services” confirming your registration. This email will include your username and password. You do not need this email to place an order – it only confirms your account registration.

Logging In

To login in to www.floodinfo.com, enter your Username and Password and click Login.

It’s easy to tell if you are logged in – look for your Username just below the Login bar on the right side of the page.

Order a Determination

Once you login, it’s easy to order a flood determination. If you are not already on the Order a Determination page, you can navigate to www.floodinfo.com/order or use the menu bar at the top of the page:

Ordering a Basic Flood Zone Determination

The price for a Basic Flood Zone Determination is $6.00. To order, select Flood Zone Determinations on this page (red link in the middle of the page), and then select Basic Flood Zone Determination by clicking on the link.

Enter property & owner information

Enter the property information for the flood zone determination. Please enter the State as the two letter abbreviation. Your order will result in an error if you enter the full name of the State or enter an incorrect abbreviation. Click Add to Cart when all information has been entered.

Note: All fields are required. Information provided should be as complete and accurate as possible. Incomplete or invalid information may result in the delay of your order. Address entry guidelines are located here.

In the event information is entered incorrectly, upon payment, your order will go into Error status and you will receive an email notifying you of the status change. Please contact CoreLogic using the Contact Us form, and staff members will correct the error.

Basic Determination with PRP Extension data, if applicable

In addition to providing the current flood zone determination, CoreLogic’s automated process will identify properties for which prior flood map information may be needed to determine eligibility for the NFIP’s PRP Extension.  If provided, the prior flood data will be located in the comments section of the Flood Zone Determination. If the current map date is prior to October 1, 2008, or the property is not in a SFHA, only the current determination information will be provided.

For more information on eligibility criteria for the PRP Extension, please refer to the NFIP: http://www.floodsmart.gov/floodsmart/pdfs/prp/Community_FAQs.pdf

In summary, the NFIP is offering temporary relief from standard flood insurance rates for property owners who moved into a SFHA as part of a ‘recent’ map change. This program allows the property owner to purchase a PRP policy at the time of their next renewal and they are eligible for the PRP policy for 2 years. There are specific rules that apply and a property is not automatically eligible based solely on the map revision and current zone.

Note:  This is not “Grandfathering” map information.

For information on Grandfathering rules, please refer to:

http://www.fema.gov/pdf/nfip/hillsborough/grndfthr_sht.pdf

Ordering Grandfather Information

The price for Grandfather Information is $20.00. You should only order a Grandfather Request if:

• Your CoreLogic Flood Zone Determination indicates that the property is located in a Special Flood Hazard Area (zones beginning with A or V).
• You have a construction date or continuous coverage date.  Select the Grandfather Assistance product

Select Grandfathering Assistance on this page (red link in the middle of the page), and then select Grandfathering Request by clicking on the link.

Enter property & owner information

Please refer to the following FEMA links for information on Grandfather Rules and to determine the suitability of this product for you situation:

http://www.fema.gov/pdf/nfip/hillsborough/grndfthr_sht.pdf

http://www.fema.gov/library/viewRecord.do?id=2497

Review Your Order

You will see the order review page.

Please confirm the data for the Flood Zone Determination and click Checkout.

You should only order one Flood Zone Determination at a time. Do NOT add to the quantity field.

Correcting an Order before it is placed

If you have incorrectly entered the property information for the Flood Zone Determination, you will need to remove the order from your cart and re-enter the information. To remove the order, click on the blue trash bin icon in the Quantity/Update column.

Return to the blank cart page.

Select Continue Shopping. Repeat the ordering process.

Checkout

After selecting Checkout from the Order Review page, you will be shown the Checkout page.

Please carefully review the order prior to payment to ensure you have entered the address correctly, including the standard two digit State abbreviations. You may also enter additional property information in the box at the bottom of the page. This information should only include information about the property such as a legal description or APN.

You must check the I agree to the Terms of Service checkbox to confirm your order. Click Confirm Order to place your order and be transferred to the PayPal site for secure payment.

After you confirm your order, you will receive an email from CoreLogic with your order information. Your order will be in Pending Pay status until you have completed the payment transaction on the PayPal site.

NOTE – your order will not be processed until you complete payment with PayPal.

Complete Payment with PayPal

PayPal is a secure way for you to enter payment information. The www.floodinfo.com website redirects you to the PayPal site to enter your payment information and complete your transaction.

Once the system has navigated you to the PayPal website, you may pay via the following:

• Login to PayPal using your PayPal account (you must have an existing PayPal account to use this option.  If you would like to create a PayPal account, please visit www.PayPal.com prior to navigating to the site through floodinfo.com).
• Pay with a debit or credit card without logging in to PayPal. Visa, MasterCard, American Express, and Discover are accepted through the PayPal site.

Follow the PayPal payment process:

• Enter  or select payment information

• Select Pay Now

You may then click on the link to return to the First American/CoreLogic Flood Hazard Certifications LLC website – you will return to www.floodinfo.com with this page displayed:

PayPal will send an email confirming your payment.  CoreLogic will also send an email informing you that your Flood Zone Determination order status has changed to Confirmed.

Receiving the Flood Zone Determination

Completed Order

Once the payment is completed and the order status is Confirmed, CoreLogic will process your order. Most orders are completed and returned to you via email in less than 10 minutes. You will receive an email with a .pdf attachment – the attachment is the completed Flood Zone Determination.  If you are having trouble receiving the email or attachment, please see the Receiving the Completed Determination section of the Frequently Asked Questions.

A manual review of the property may be required to complete the Flood Zone Determination on some properties. If this is the case, you will receive an email from CoreLogic indicating your order status has been changed to Pending CL. This lets you know that the CoreLogic staff is working to complete your determination – in most cases the completed determination will be sent to you via email within one business day. If more information on the property is required, CoreLogic staff will be in touch with you to gather specific information about the subject property.

You will receive an email from CoreLogic within 10 minutes of placing your order and completing payment. The email will indicate one of the following:

• Your order is complete – see Completed Order above.
• Your order requires manual research and will be completed within one business day. If additional information is needed to complete your order, a member of the CoreLogic staff will contact you.

Reviewing Order Status

You can review your order status through the Account Maintenance area of the website. Click on Account Maintenance in the Login section. Orders will be listed in the Order Information section of the page.

You may also find this information by clicking on Order History under Order a Flood Determination.

Order Status

The following order statuses may apply to your order:

• Confirmed – Your order has been placed and payment is complete. CoreLogic is processing your order.
• Completed – The Flood Zone Determination has been completed by CoreLogic and has been returned to you via email.
• Pending Pay – Your order has been entered on the website but payment has not been received and processed by PayPal.
• Pending CL – Your order has been placed and payment has been received. CoreLogic is processing your order and it requires manual review. Your order should be complete within one business day.

• Error – Your order has been placed but there was a problem with the property data provided. Please contact CoreLogic using the Contact Us form.

Contact Us

Getting support is just a few clicks away. You may use the Contact Us form to send an email directly to our client services staff. Just complete the data requested on the form and Submit!